Pikeworks
Support
If something is not working or you have a question, email bouncebillionaire@pikeworks.co.uk. I read every one.
Common questions
How do I report a bug or suggest something
Open Settings, Send feedback, say what happened, and tap Send. It can include a picture of the vault, and it tells me the game version and phone model so I don't have to ask. Add your email address if you'd like a reply. What it sends is listed in the privacy policy.
My progress is gone
The save is on the phone and nowhere else. If you uninstalled the app or cleared its data, the save went with it, and there is no cloud copy to restore from. Sorry.
I reinstalled and my purchases are missing
Open Settings, Restore purchases. Remove Ads, VIP and the ball from the Starter Heist Bundle belong to your Google account or Apple Account, so they come back on any phone signed in to it. Gems don't: once bought they are part of your save, like cash and upgrades, and they go with it.
I bought something and it didn't arrive
Close the game fully and open it again. A purchase that finished while the game was closed is paid out the next time it starts. If it still hasn't arrived, email me with the order number from your receipt (from Google Play it starts with GPA; from Apple it is on the email Apple sends), and I'll sort it out.
How do I cancel VIP or get a refund
VIP is cancelled where you bought it. On Android: Google Play, Payments and subscriptions, Subscriptions. On an iPhone: Settings, your name, Subscriptions. Either way it carries on until the end of the week you have paid for.
Refunds are handled by the store: Google Play from your order history, or Apple at reportaproblem.apple.com. If that doesn't work for you, email me and I'll help.
Why am I seeing adverts
The game is free, and adverts pay for it. The banner sits under the tab bar, a full-screen advert only appears when you move on from a vault you've cracked and never more than four times a day, and videos only play when you tap for a reward. Remove Ads turns off the banner and the full-screen adverts for good. Where the law gives you the choice, Settings, Privacy choices is where you change whether adverts are personalised.
How do I turn the sound or the vibration off
Both are in the game's settings, along with the music. They are separate, so you can keep one and drop the other.
Delete my data
Everything the game keeps is on your phone, so uninstalling it removes the lot, and Settings, Reset progress wipes your progress without uninstalling. There is no account. Feedback you have sent is deleted on request: email the address below. What adverts and purchases send to Google and RevenueCat is covered in the privacy policy.