Support

Last updated 29 September 2026.

The quickest way to reach me is inside the app: open You, then Help and feedback. It sends the app's version and your phone's model with your message, so there's nothing to look up. Or email clementine@pikeworks.co.uk, and say which phone you're on and which version of the app you have (it's at the bottom of the You tab). I read every one myself.

Common questions

How do I get my friends in?

Open the group and tap Invite. Send the link however you like. Your friend taps it, picks their name from the list, and they're in, with or without installing the app. You can also add someone by name and add bills straight away: add their email address and the group appears for them as soon as they sign in with it.

Can I split with one person, outside a group?

Yes. Open Friends and tap Add a friend. Bills with just the two of you live there, and the Friends tab adds up everything you owe each other across all your groups.

What does "Fewest payments" do?

It works out the smallest number of payments that settles everyone, keeping what each person is owed or owes exactly the same. Turn it off in the group's Balances to see who owes whom bill by bill instead.

How do the ways to split work?

Equally shares a bill between the people you tick. Amounts lets you type each person's part. % splits by percentage and Shares by portions, such as two shares for someone who had double. Items, with Plus, lets you tick who had each line of a receipt, and shares service and tax in proportion. Any odd penny is passed round fairly rather than always landing on the same person.

What about other currencies?

Every bill can be in its own currency. Clementine fills in that day's reference rate, which you can change, and adds it to the group in the group's currency. Turn off Combine currencies in the group's settings to keep each currency separate instead.

I've got a new phone. How do I get my groups back?

If you signed in with Apple, Google or an email code, sign in the same way on the new phone. If you didn't, use your recovery key: on the new phone, choose I have a recovery key when the app starts, or Use a recovery key on the sign-in screen. Make a key any time from the You tab. Without either, I have no way to tell which account is yours.

Does Clementine move money?

No. If the person you're paying has added their details under How friends pay you, Settle up opens their PayPal, Monzo, Revolut, Wise, Venmo, Cash App or UPI page, with the amount filled in where that service allows, or shows their bank details to copy. Once you've paid, record it so everyone's balance updates.

What does Plus add, and what does it cost?

Everything you need to split and settle is free. Clementine Plus adds splitting a receipt line by line, a usual split for each group, spending by person, category and month, a picture of a trip to share, four more colours and spreadsheet export. It is one payment, £6.99 in the UK (the store shows the price where you are), and there is no subscription. Open You, then Clementine Plus. On a new phone, tap Restore purchase on the same screen, signed in to the Google or Apple account you bought it with.

Someone is being unpleasant in the comments. What can I do?

Tap the comment. You can delete it for everyone, report it to me, or block the person who wrote it, which hides their comments on your phone in every group without telling them. To stop seeing a group altogether, open its settings and choose Leave group.

Can I bring my groups over from Splitwise?

Yes. In Splitwise, open the group, then its settings, then Export as spreadsheet. In Clementine, open You, then Bring a group from Splitwise, and choose the file. Every bill and payment comes across with the same balances.

How do I delete my account?

In the app, open You, then Delete account. It goes straight away, with any group only you could see. Groups you share stay for the others in them. If you can't open the app any more, email clementine@pikeworks.co.uk and say which name you used in which groups, and I'll delete it for you. If you have never signed in, shared a group or made a recovery key, nothing of yours is on the server, and Erase everything on this phone, in the same place, removes it all. The privacy policy has the detail.