Support

Last updated 12 October 2026.

Email beervault@pikeworks.co.uk. I read every one myself, so please say which phone you're on and which version of the app you have. The version is at the bottom of Settings, under About.

Common questions

Where is my log kept?

On your phone, with your photos, whether or not you sign in. A Pikeworks account is optional. Signed in, a private copy of your log is kept with it so you can get it back on a new phone. Friends only get the check-ins you choose to share. Looking a beer up sends just that barcode or name to a public beer database.

Will I lose everything if I change phone?

Not if you back it up first. Settings, Back up everything, writes a file. Copy it across and use Restore from a backup. Purchases come back separately with Restore purchases.

Can I bring my history over from Untappd?

Yes, and it's free. Ask Untappd for your data export, then use Settings, Import Untappd export (CSV). Your own records go out the same way, with Export as CSV.

Do I need an account?

No. Beer Vault works fully without one. A Pikeworks account is optional. Signed in, it keeps a private copy of your log so you can get it back on a new phone, and it's what friends use. It's one sign-in for every Vault app. To make one, open More, then Pikeworks account, and choose how to sign in, such as with your email address or with Apple. With an email address you get a code by email, or you can set a password, and the app offers a passkey so that next time it's your face or fingerprint.

How do I add a friend?

Sign in to your Pikeworks account, open Friends and choose a handle. Then send them your link, show them your QR code to scan, or type their handle. There's no directory and no search, so nobody can find you unless you hand them your handle, the link or the code. Friends are shared across the Vault apps, so someone you've added in another Vault is already here.

What do my friends see?

Only the check-ins you switch Tell friends on for as you save them: the beer, the brewery, its style and your stars, with your note, the first photo and the venue's name if you switch those on too. Never how much you drank or how strong it was. The switch starts off every time. The privacy policy has the whole list.

I've got a new phone and my friends are gone.

Sign in to your Pikeworks account on the new phone, the same way as before, and your friends are there. Beer Vault also offers to bring back the cloud copy of your log and photos. Without an account, your log comes across with a backup file.

I had friends in an earlier version of the app.

That was Vault Social, an older service, which was switched off on 10 October 2026. Friends now use your Pikeworks account, and nothing was moved across from the old one, so add your friends again with your new link. The old account was deleted on 19 October 2026, and there's nothing you need to do. The delete page has the detail.

Somebody is being a nuisance.

Block and Report sit on every post, comment, friend and friend request. Blocking works straight away, in every Vault, and they aren't told. I read every report myself and aim to do it within a day; the person you report is never told who reported them. If it's about a child, choose A child at risk, and it's hidden at once. If anyone is in danger right now, call 999. The community rules say what isn't allowed and how to ask for a second look.

Can I delete everything?

Uninstalling the app removes your log and photos, because all of it is on the phone. Your Pikeworks account, with everything friends holds about you, is separate: delete it in More, Pikeworks account, Delete account, or from the delete page without installing anything. Deleting the account doesn't touch your log.