Pikeworks
Support
Last updated 12 October 2026.
Email plantvault@pikeworks.co.uk. I read every one myself, so please say which phone you have and which version of Plant Vault you're on (Settings, at the bottom).
Common questions
Where are my plants kept?
On your phone. If you link a Google Sheet, a copy is kept there too, in your own Drive. Linking a sheet is Android only for now: the iPhone version keeps everything on the phone until it can link one too. None of it is kept on a server, whether or not you sign in: a Pikeworks account is optional and doesn't upload your garden.
Do I need an account?
No. Plant Vault works fully without one. A Pikeworks account is optional. Signed in, it keeps a private copy of your garden so you can get it back on a new phone, and it's what friends use. It's one sign-in for every Vault app. To make one, open More, then Pikeworks account, and choose how to sign in, such as with your email address or with Apple. With an email address you get a code by email, or you can set a password.
How do I add a friend?
Sign in to your Pikeworks account, open Friends in More and choose a handle. Then send them your link, show them your QR code to scan, or type their handle. There's no directory and no search, so nobody can find you unless you hand them your handle, the link or the code. Friends are shared across the Vault apps, so someone you've added in another Vault is already here. Once you have a handle, Friends is also the people icon at the top of Today and Plants.
What do my friends see?
Nothing from Plant Vault until you turn sharing on in Friends. Then only the plants you switch Tell friends on for as you add them, or as you move them from the wishlist into a garden: the name, the variety and the botanical name. Never where it grows, its care, your notes, your chats or your photos. The privacy policy has the whole list.
Somebody is being a nuisance.
Block and Report sit on every post, comment, friend and friend request. Blocking works straight away, in every Vault, and they aren't told. I read every report myself and aim to do it within a day; the person you report is never told who reported them. If it's about a child, choose A child at risk, and it's hidden at once. If anyone is in danger right now, call 999. The community rules say what isn't allowed and how to ask for a second look.
Will I lose everything if I change phone?
Your phone's own backup carries Plant Vault across (Android's backup, or iCloud on an iPhone), and on Android a linked sheet restores everything anyway. If you're about to change phone and haven't linked a sheet, Settings has an export.
A reminder came late.
On Android, the phone decides when a sleeping app is allowed to run, and Samsung and Xiaomi phones are strict about it. Set Plant Vault to "never sleeping" in your battery settings and reminders will arrive on time. On an iPhone, reminders are set on the phone ahead of time, so they arrive as long as notifications are allowed for Plant Vault.
How do I cancel Plant Vault AI?
On Android, in the Play Store: your profile, Payments and subscriptions, Subscriptions, Plant Vault AI, Cancel. On an iPhone: Settings, your name, Subscriptions, Plant Vault AI, Cancel Subscription. It keeps working until the end of the period you've paid for. The rest of the app carries on free.
Can I delete everything?
Settings, Your data, Delete everything. It clears the phone. A linked sheet is left alone, so delete that in Google Drive if you want it gone too. Your Pikeworks account, with its cloud copy of your garden and everything friends holds about you, is separate: delete it in More, Pikeworks account, Delete account, or from the delete page without installing anything. Deleting the account doesn't touch your garden.
Without an account, all I keep from the app is feedback you send and any answer you reported with "This was wrong". Signed in to a Pikeworks account, a private copy of your garden is kept with it too, as the privacy policy explains. Reports carry nothing that identifies you, so to have one deleted, email plantvault@pikeworks.co.uk with roughly when you sent it and what it said. Every report is deleted within a year anyway. I don't keep your questions to Plant Vault AI: your chats are kept on your phone, and in your cloud copy if you're signed in, and Delete everything clears them from the phone.