Support

Last updated 26 September 2026.

Email undergloam@pikeworks.co.uk. I read every one myself, so please say which phone you have and where in the game you were.

Quicker still, the Feedback button in the game's pause menu sends a screenshot with the phone model and where you are, so there is nothing to explain.

Common questions

The buttons are in the wrong place for my hands.

Open Settings. Under Controls, Layout: Move and resize lets you drag and resize every button, Action buttons: On the left suits left hands, and Layout: Reset puts it all back. You can also make the buttons bigger or fainter there, and move with a stick instead of the two buttons.

How do I strike upwards, or drop through a ledge?

Flick the button. Flick Attack up or down to swing that way; a strike downwards bounces off enemies and spikes. Flick Jump down to drop through a ledge. With a stick, push it up or down instead.

When does the game save?

At every shrine, whenever you rest at one, and whenever the phone takes you out of the game, for a call or anything else. Coming back puts you where you were.

I am stuck and do not know where to go.

Find Brother Cask. Once he is back in Lamplight Hollow he will tell you where the light is needed next. The map-maker in the Hollow also sells each area's map.

A boss keeps beating me.

Settings has an Assist section for this: take half damage or none, add two hearts, keep your embers when you fall, and slow the game down. From version 1.0.10 you can also choose where you wake after losing to a boss: at the last shrine, which is how the game is meant to be played, or just outside the boss's door, ready to try again. Nothing is marked or locked for using any of it.

Can I play with a controller or keyboard?

Yes. Game controllers and keyboards work as well as touch.

Can I keep a copy of my save?

Yes, from version 1.0.9. Open Settings, go to Your save and choose Back up. It gives you a code: keep it in a note or an email to yourself. On a new phone, or after the game has been reinstalled, choose Restore in the same place and paste the code in to carry on where you left off. A code from Android works on iPhone, and the other way round.

My save has gone.

Saves live only on your phone, so uninstalling the game or resetting the phone removes them, and I cannot get one back. If you kept a save code, Restore brings it back. A new game on the same phone also replaces the old save, which is why it asks first.

Is there more after the ending?

Yes. New Game+ opens on the title screen once you have finished: the world again, harder, with your relics, blade and embers. There are also secrets that the ending does not need.